HWTS Help System

Log In

Prior to logging in you are given limited options. These options include Reports (general public reports and custom requests) and Frequently Asked Questions. If you are having problems using your password, or you need to obtain a new one, please contact the System Administrator at hwtsadmn@dtsc.ca.gov.

Picture of the HWTS Login screen


Steps to Login:

  1. Place your cursor in the "Username" field.(If your name is already there, skip to step 3, if another name is there, select it and press delete).
  2. Type your user login name.
  3. Press Tab or use your mouse to move to "Password" field.
  4. Enter in your password (you should see asterisk’s (*) being typed.)
  5. Press Enter or click the "Login" button.

Forgot Password

If you have forgotten your password, HWTS allows for easy user assistance in recovering it.

Picture of the HWTS Password request screen


Steps to recovering your password:

  1. Click the button marked "Forgot Password."
  2. Type your user login name. (If your name is already there, skip to step 3, if another name is there, select it and press delete).
  3. Click the button "Email password."
  4. Open your email program and find the message from "HWTSMail" with the subject of "Forgot Password". Your login name and password will be listed as "Username / Password." Be sure to secure your password.

An important message regarding logging off:

Always click the "Log Out" link prior to closing your last browser window.

HWTS does not allow multiple concurrent logins. This means that you cannot log in on one personal computer (PC) and then, while still logged in, log in on another PC. If you close the web browser without logging out, you may need to wait up to twenty minutes while the server determines your status as being logged out.


Related Links
Change my password


Back to Top     Close Help